Shipping policy

 

Last Updated: [20.6.2026]

Thank you for shopping with NASHAÈ.

Shipping Destinations

NASHAÈ currently ships:

🇦🇺 Australia-Wide
🌍 Worldwide


Australia-Wide Free Shipping

We are pleased to offer:

FREE Standard Shipping on all Australian orders.

No minimum spend is required unless otherwise stated during promotional periods.

Tracking information will be provided once your order has been dispatched.


International Shipping

We proudly ship worldwide.

International shipping costs are calculated at checkout and are the responsibility of the customer.

Shipping fees vary depending on:

  • Destination country
  • Package weight
  • Package size
  • Shipping carrier rates

Any customs duties, taxes, import fees, or government charges imposed by the destination country are the responsibility of the customer.

NASHAÈ is not responsible for customs delays or additional import charges.


Processing Times

Ready-to-Ship Orders

Ready-to-ship orders are generally processed within:

1–3 business days


Custom Orders

Custom orders generally require:

7–21 business days

depending on:

  • Supplier availability
  • Hair type
  • Lace type
  • Product customisation requirements

Processing begins only after full payment has been received and confirmed.


Delivery Timeframes

Delivery estimates vary depending on destination and courier service.

Please note that delivery timeframes are estimates only and cannot be guaranteed.


Shipping Delays

NASHAÈ is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Public holidays
  • Severe weather conditions
  • Supplier delays
  • Industrial action
  • Circumstances beyond our control


Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before completing their purchase.

NASHAÈ is not responsible for parcels delivered to incorrectly entered addresses.

If an order is returned due to an incorrect address, additional shipping fees may apply before the order can be resent.


Lost or Stolen Parcels

Once tracking confirms delivery, responsibility for the parcel transfers to the customer.

Customers should contact the shipping provider directly regarding lost or stolen parcels.

NASHAÈ is not responsible for parcels that are lost or stolen after confirmed delivery.


Contact

For shipping enquiries:

📧 bynashaehair@gmail.com