Refund policy
Last Updated: [20/6/2026]
At NASHAÈ, we are committed to providing quality products and exceptional customer service. Due to the nature of wigs, hair products, and accessories, certain conditions apply to returns, refunds, and exchanges.
Returns
We accept return requests within 7 days of delivery for eligible items.
To qualify for a return, your item must:
- Be unused, unworn, and unaltered
- Be in its original condition and packaging
- Include all tags, accessories, and inserts
- Be accompanied by proof of purchase
To request a return, please contact:
Returns sent without prior approval will not be accepted.
Damaged, Faulty, or Incorrect Items
Please inspect your order immediately upon arrival.
If your order is:
- Damaged
- Faulty
- Incorrect
Please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will assess the matter and provide an appropriate resolution.
Non-Returnable Items
For hygiene and quality assurance reasons, we cannot accept returns or exchanges on:
- Wigs with cut lace
- Wigs that have been worn
- Washed wigs
- Styled wigs
- Dyed or coloured wigs
- Altered wigs
- Hair accessories
- Bonnets
- Wig bands
- Edge brushes
- Sale items
- Gift cards
- Custom orders
Custom Orders
Custom orders include products sourced or created according to customer specifications, including:
- Custom colours
- Custom lengths
- Custom lace types
- Special styles
- Supplier-sourced requests not listed on our website
Full payment is required before a custom order is placed.
Once a custom order has been submitted to our supplier, it cannot be:
- Cancelled
- Returned
- Refunded
- Exchanged
Customers are responsible for reviewing and confirming all order specifications before payment.
All custom order sales are final.
Exchanges
We do not offer direct exchanges.
If an eligible return is approved, customers may place a new order separately.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method
- Processing typically takes 5–10 business days
Please note that banking institutions may require additional time to process funds.
Shipping fees are non-refundable unless the item received was faulty or incorrect.
Colour, Lace & Product Disclaimer
We make every effort to accurately display our products.
However:
- Colours may vary due to lighting, photography, and screen settings.
- Lace appearance may vary depending on skin tone and installation methods.
- Hair longevity depends on maintenance, storage, styling practices, and frequency of wear.
These factors do not constitute product faults.
Contact